Recent Water Damage Posts

Replace Rubber Washing Machine Hoses

9/6/2018 (Permalink)

Water Damage Replace Rubber Washing Machine Hoses Washer Machine Hoses

What would you guess is the number one cause of water damage to a home? Did you think tornadoes, rainstorms or hurricanes?  It’s hard to believe, but it’s broken washing machine hoses.

Left unnoticed a broken washing machine hose can quickly flood a home. Check your hoses periodically. If there are any signs of bulging or leakage, replace the hoses. Make sure your washing machine has heavy, reinforced hoses. The better quality hoses are reinforced with braided metal on the outside or inside.

Another option is to turn off the water to the washing machine when it is not in use. It may not be practical if your laundry has typical plumbing valves, but it’s straightforward if you install a special valve that allows you to turn off hot and cold with a flip of a lever.

A ruptured washing machine hose is the most frequent cause of household water damage originating in the laundry room. According to a spokesman for a major homeowner’s insurance company, a broken cold or hot washing machine hose can inundate the home with up to 500 gallons of water per hour. Imagine bringing an outdoor garden hose inside the house, turning it on full force and just letting it run. You get the picture.

If you are going out of town, turn off your water supply to prevent water damage while you are not at home. SERVPRO is here to help if you should ever need us. 

Causes of Refrigerator Leaks

7/30/2018 (Permalink)

Water Damage Causes of Refrigerator Leaks Inspect waterlines often.

Causes of Refrigerator Leaks

Maybe your water alarm alerted you, maybe you see a puddle or some dripping, or maybe you see some signs of water damage (corrosion, water stains, etc.). Once you’ve discovered a leak, consider the possible causes.

Blocked defroster. A blocked defroster can stop defrost-cycle water from draining properly. Try clearing out the small drain by pouring hot water into it. Remove any debris with a pipe cleaner.

Drain pan. Sometimes the drain pan itself can leak. Check for cracks.

Filter. Refrigerators with filters can leak if the filter is the wrong size or not installed properly.

Water line. This is potentially the most problematic. Refrigerators with ice makers or water dispensers have water lines running between the main water supply and the back of the fridge. Feel to see if the water line is wet or dripping. Cracked hoses and loose connections are often the culprits.

Refrigerator leaks can damage the flooring and cabinets in your kitchen.  If you experience a refrigerator leak, please contact us right away to treat and help to prevent any further damage.

Source: https://www.erplumbing.com

SERVPRO Brings The Right Technology To You

5/23/2018 (Permalink)

Water Damage SERVPRO Brings The Right Technology To You The right tool saves time and money.

SERVPRO of South Chesterfield Wildwood uses state of the art technology at every job. Dehumidifiers are one of the tools to successfully dry out your home or business in a timely manner.

The Phoenix 250 MAX LGR Dehumidifier

Removing 145 ppd at AHAM conditions, the 250 MAX is our newest Stainless Series LGR dehumidifier.

The Phoenix 250 MAX brings the latest Phoenix technology to our Restoration line. A line going back to the very first LGR (Low Grain Refrigerant) dehumidifier, the Phoenix 200 — the dehumidifier that revolutionized the restoration industry with its deeper drying power.

If your Chesterfield property has been damaged by water caused by flooding or water leaks, we have the experience, expertise, and equipment to restore your property properly. Our water removal and cleanup process also provide validation and documentation that your property is dry.

Please follow our tips outlined in the Water Damage Tips—Until Help Arrives Guide to protect yourself and your property.

If you should find yourself needing help, Call us at SERVPRO of South Chesterfield Wildwood 636-537-5400

Maintaining Your Washing Machine

3/5/2018 (Permalink)

Water Damage Maintaining Your Washing Machine Replace Hoses Every Few Years

Your clothes washer offers your household loads of support, so periodically take the time to return the favor. Washing machine maintenance can help you avoid breakdowns that could put the appliance out of commission—or worse, lead to leaks and costly water damage.

  1. Replace the water hoses. Check hoses regularly for bulging, cracking, fraying, and leaks around the ends. Replace the hose if a problem is found or every three to five years as part of a proactive maintenance program. 
  2. Move the machine. Check that there are at least four inches between your washing machine and the wall. This prevents hoses from kinking. 
  3. Keep the machine level. A washing machine that's off-kilter can vibrate, rock, or "walk" across the floor during the spin cycle, which can damage the floor or the machine. Balance the washer by turning the legs clockwise to lower it, and counterclockwise to raise it. 
  4. Clean the lint filter. Depending on your machine, the lint collector may be located in the agitator tube, which is the center column of most machines, or near the top of the washtub. Keep it clean to help your washer run efficiently. 
  5. Wash the washing machine. Rinse away soap residue and buildup by running store-bought washing machine cleaner, or a solution of hot water, vinegar, and baking soda through an empty load. 
  6. Prevent musty odors and mildew. Leave the washer lid or door open between loads to dry out the unit and keep it smelling fresh. On front-loading washers wipe down the rubber seal around the door after doing your laundry. 
  7. Measure your detergent. Read the appliance instruction manual to make sure you use the correct type and amount of detergent for your machine. Too much soap can leave residue on your clothes and cause excess wear and tear on your washer, and high-efficiency washers require a special, low-sudsing detergent. 
  8. Don't overload the machine. Use the appropriate amount of water for the size of the load. Wash heavy or bulky items in small loads since these are harder on the appliance. 
  9. Add a drip pan underneath your washing machine. This is an important addition to an upstairs laundry room since water leaks could damage the floors below it.

http://www.SERVPROsouthchesterfieldwildwood.com/water-damage-restoration

SUMP PUMP SPRING MAINTENANCE

1/31/2018 (Permalink)

Water Damage SUMP PUMP SPRING MAINTENANCE Example of A SUMP PUMP

Sump Pump Maintenance Checklist

SUMP PUMP SPRING MAINTENANCE TIPS

Is your basement dry? You might want to thank your sump pump.

Your sump pump works hard to keep your basement and the possessions it holds dry all year long. It detects when rainwater and snowmelt are rising and pumps it out before it rises above the floor level.

However, in order for your sump pump to function at its best, it’s important to check up on it yearly. Make it a habit to check your sump pump every spring to make sure it’s working, that way your risk of a surprise puddle in your basement stays low. Cross these four simple tasks off your spring cleaning to-do list and enjoy the year while staying flood-free.

Open it Up: Take the cover off of the sump pump pit or basin and have a look inside. Clear any debris, mud or rocks that you find inside – this helps prevent it from clogging.

Components Check: Peek and make sure the drain hose is connected, and that it’s not blocked or frozen. Also, check the inlet screen and clear it of any debris.

Keep it Afloat: Make sure the float component can move freely and isn’t blocked.

Flow Strategically: Go outside and make sure the water being pumped out is directed away from your home.

Do a Test Run: Fill the pit with a bucket of water, which should trigger the sump pump to be activated. If it doesn’t, make sure it’s plugged in.

Call a Pro: If the pump doesn’t turn on after you’ve plugged it in, call a pro to repair it.

It is always wise to check with your insurance agent to make sure you have Sump Pump Coverage.

Article from American Family Insurance

What To Do After a Building Backup

1/19/2018 (Permalink)

Water Damage What To Do After a Building Backup Sewer system example

What To Do After a Building Backup

  • Safety first 
    Standing water in your building can be dangerous. Do not enter the area if the water level has reached any electrical connection, extension cord, or electrical outlet
  • When in doubt, turn off your power supply 
    When in doubt, turn off the power supply to the affected area of your home. Turn off the gas to your hot water heater. 
  • Call MSD's 24-hour Emergency Hotline at (314) 768-6260 
    We will send a maintenance crew to your home to determine the cause of the backup
  • Cleaning it up
    Raw sewage and flood waters contain bacteria, fecal matter, viruses, and parasites that can cause illness. To protect your family's health, you'll want to remove any contaminated items and clean the affected area as soon as the water recedes. MSD's Building Backup Brochure and Clean Up Guide will show you how to get started. But be careful! If you choose to do it yourself, you'll want to take the appropriate safety precautions.
  • Who pays the bill? 
    Whether or not MSD or your private insurance will reimburse you for your losses depends on the cause of the flooding. 

    If the problem is caused by a public sewer line, an MSD crew will make the necessary repairs to the sewer and arrange for an insurance adjuster to visit your home and verify your damages. We have insurance programs that can reimburse some or all of the costs associated with backups caused by public sewer lines. 

    If the problem is caused by the line from your home to the street: These lines are your private property. MSD's insurance programs will not cover backups caused by them. We suggest you contact your homeowners/renters insurance agent to learn more about the coverage you may have.

    Information from Metropolitan St. Louis Sewer 

Odor Removal and Deodorization

We are trained to identify and eliminate offensive odors. Our technical expertise and industrial grade air scrubbers and fogging equipment go well beyond simply masking odors and other shortcuts that don’t work when your odor problem is serious or persistent.

  •  Odor Removal and Deodorization
  •  Air Scrubbers and Fogging Equipment

Sanitizing Treatments

Depending on the scenario, we may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.

  •  Antimicrobial and Antibacterial Treatments
  •  Sanitizing and Disinfectant Treatments

Emergency Ready Profile

1/8/2018 (Permalink)

Water Damage Emergency Ready Profile Free SERVPRO® Emergency READY Profile

Many workplaces always call's on the boss or the maintenance man when something goes wrong. What if they were home sick, or in a meeting and you need to locate the water shut off, where do you start? 

SERVPRO of South Chesterfield Wildwood can help commercial property in planning for a water, fire, storm damage. How, with a free Emergency Response Profile created by the SERVPRO Marketing Department. 

By having a plan of action and including it into your regular training at your office you can minimize the cost if an unplanned event happens like a frozen pipe, fire, or anything. 

Some property manager use this as a tool to keep everything organized in one central location. 

Is your business ready for a disaster. Even a simple pipe burst can cause a lot of damage and headache. With a SERVPRO® Emergency READY Profile it can have the critical information to minimize damages, provide the resources for the employee's of the company, and provide property details and information. This is a FREE services that we provide to commercial properties. 

Make an appointment today to get started!

If the unthinkable happens, call your local SERVPRO of Chesterfield Wildwood Professionals at 636-537-5400 seven days a week 24/7 to help you avoid the cost and hassle of secondary damages.  We will help make it "Like it never even happened."

Frozen Pipes Tips In Chesterfield, MO

1/3/2018 (Permalink)

Water Damage Frozen Pipes Tips In Chesterfield, MO Result of a frozen pipe.

The cold weather is causing a lot of problems in the area. Frozen pipes are causing water damages all over the place. I would advise you to open you cabinet doors and let the heat from you house expose those pipes, Look at the pipes in your home if you see bulging or ice in the pipe, take a good look. If it looks like this one, shut off your water supply and call a plumber. If you need a good plumber here is one we trust. https://www.facebook.com/psrapp/

If you should need help drying out you property, give us a call.
636-537-5400
https://www.facebook.com/SERVPROOfSouthChesterfieldWildwood/

Thawing a frozen water pipe quickly is important. However, it is just as important to thaw the frozen pipe correctly. Here are seven tips to follow to help you get the water flowing and to help you avoid a burst pipe and potentially damaging flood at your property.

Tip 1: Locate the Frozen Pipe
In order to thaw a frozen pipe, you must first determine which pipe or pipes are frozen. Turn on the faucets in your property.

If no water comes out, or only a slight trickle escapes, then a pipe leading to the faucet is likely frozen. If one pipe is frozen, there is a chance others have frozen also.

If the pipes are exposed, such as pipes under sinks, in basements or along the exterior of the house, you may be able to see the frozen portion of the pipe. Frozen pipes often have frost on them or may have a slight bulge. If the blockage is located in part of the pipe that you have access to, you will have more options for easily thawing the pipe than if the frozen portion is enclosed behind a wall.

Tip 2: Open the Faucet
Before you begin attempting to thaw a frozen pipe, you will want to open the faucet that the pipe feeds water into. Make sure to open both the hot and cold handles. This will help to relieve pressure in the system and will allow the water to escape once you begin to thaw the pipe.

Tip 3: Where to Begin the Thawing Process
You should always begin the thawing process near the faucet then work your way down to the blockage.

This will help ensure that the melting ice and steam is able to escape through the open faucet. If you start the thawing process closer to the blockage, the melting ice could get stuck behind the blockage, creating more pressure in the pipe and increasing the chances the pipe will burst.

Tip 4: Thawing Exposed Pipes
If the frozen pipe is located in an area you can easily access, you have several options for attempting to thaw the pipe.

You should continue to apply the heat until the water escaping from the faucet returns to full strength. Here are four options for thawing an exposed pipe.

Hair Dryer- One of the easiest ways to thaw a pipe is by using a hair dryer. Simply turn the dryer on and point the heat at the pipe, beginning with the portion closest to the faucet. As with any electrical product, take the proper precautions and avoid coming into contact with water when operating the device.
Heat Lamp or Portable Space Heater- Another method to thaw the pipe is to use a heat lamp or portable space heater. Position the device so that the heat is able to reach the frozen pipe. This indirect heat can help to quickly thaw a pipe. Again, make sure to comply with the safety measures and precautions on the device you are using and keep the device away from water.. 
Hot Towels- Another way to thaw a frozen pipe is to wrap towels that have been dipped in hot water around the pipe. This can help to slowly thaw the blockage.
Electrical Heating Tape- A final option is to apply electrical heating tape directly to the pipe. This tape distributes heat throughout the pipe. You can purchase electrical heating tape that you plug in and unplug as needed or you can purchase heating tape that shuts off on its own.

Tip 5: Thawing Enclosed Pipes
If the frozen pipe is located in an area that you cannot easily access, you have three options for thawing the pipe.

Turn the Heat Up in the Property- You can attempt to thaw the frozen pipe by increasing the temperature in the property. Turning the thermostat up may be all that is needed to allow the ice blockage to melt.
Infrared Lamp- If you know where in the wall the frozen pipe is located, you can attempt to thaw the blockage by placing an infrared lamp in front of the portion of the wall where the pipe is located. The heat from the lamp may be able to penetrate the wall and allow the pipe to defrost.
Cut Out a Section of the Wall- If you are comfortable doing so, you can cut out the section of the drywall in front of the frozen pipe so that you can easily access the pipe. You can then use one of the methods for thawing out an enclosed pipe listed above.
Tip 6: Things to Avoid
Never attempt to thaw a pipe using an open flame, such as a propane torch. This can not only damage the pipe, it can also start a fire in your property.

Tip 7: If the Pipe Bursts
If a frozen water pipe does burst, the first thing you should do is shut off the main water line into your property. This will prevent additional water from flowing and damaging your property. You should know where the shut-off valves are for each of your properties and for each unit. There are usually smaller shut-off valves located near sinks and toilets, but the main shut-off valve is often located near the water meter.

Call a Professional
Call a Professional- If you are unable to thaw the pipe, unable to locate the frozen pipe, do not feel comfortable thawing a pipe yourself or if a pipe bursts, you should call a plumber or other professional. They will be able to remedy the problem for you.
Risks of Thawing a Frozen Pipe
There are two main risks you should be aware of when attempting to thaw a frozen water pipe.

Fire- When using any heat source to thaw the frozen pipe, you can run the risk of starting a fire. Make sure to follow all safety instructions and never leave the product unattended.
Burst Pipe- If you do not begin the thawing process correctly, you could cause the pipe to burst. Always start thawing closest to the faucet.

Understanding Water Damage and the Restoration Process

12/28/2017 (Permalink)

Understanding Water Damage and the Restoration Process

The country has experienced some storms in the past few months. There are some states where reports of whole houses being submerged in storm waters are the order of the day. If you are a homeowner in one of these places, you might be having a hard time coming to terms with the flooded home and the extent of water in the home or water in a business. However, it is possible to restore your home to the state it was in before the water in the home. All you will need to do is call in qualified water damage restoration experts. Below are some tips and mitigation guidelines that will be of great help.

Evacuating The Home

Experts say that as soon as the water damage or flooded home occurs, your priority should be getting everyone out of the water in the home or water in business to a safe place. At this point, activities such as attempting to salvage equipment or furniture become unimportant. When you are sure that everyone is safe, you can contact emergency services. The same procedure should be followed in case of a pipe break or supply line break leading to water in the home.

Calling in water damage restoration and mitigation experts

The next step should be looking for water damage restoration experts close to you. The benefit of getting a service close to you is that they will respond within minutes or hours of the first emergency contact. Note that water damage, water in the business or a flooded home is a problem that cannot be ignored because when the water is left stagnant in a place, it gets contaminated and becomes category two or three, which creates hazards.The sooner the mitigation starts, the better.

The process followed by flood damage restoration experts

The first thing that the experts do when they arrive at the scene of water in the business, is assessing the amount of flood damage and establish whether it is possible to get into the house. The process involves switching off power at the main switch and testing the firmness of the floor and the walls. They will then try and see if there is a pipe break or supply line break and turn the water off. They will then enter the flooded home and find out the places where most of the water has stagnated. The restoration company then comes up with a plan to do the water cleanup. All the water in the home will be extracted.

After the water cleanup is completed, they will assess the walls, floors, and upholstery for flood damage. A plumber will be called in to repair any pipe break or supply line break which could have happened. The furniture may be taken out of the house for cleaning and drying. There are also special agents that are used to assist in drying the walls and other hidden corners. Note that when drying is not done properly, it could lead to the buildup of mold, which will create serious structural problems. After the water cleanup, drying, and deodorization, the restoration company will start the mitigation repairs to the parts that got ruined by the water. These repairs include repainting the walls where the paint has come off, replacing wooden components that may have started to rot and several other modifications. The ultimate goal of the company is to ensure that the flooded house or other building has gone back to the state it was in before any of the damage took place.

It is important to make sure that the entire water cleanup, drying, and flood damage restoration process is done by a professional restoration company. They are the ones to know whether they should call in experts for pipe break and supply line break repairs. Calling them reduces the chances of shoddy work by the restoration company, which could compromise the structural strength of your home or business in the long run.

http://www.SERVPROsouthchesterfieldwildwood.com/

6 Ways for Drying Out Water Damage

12/28/2017 (Permalink)

6 Ways for Drying Out Water Damage

Water damage in the home can cause serious headaches. Problems may arise days, weeks, and months later--you never know what might be hiding. A professional restoration company helps with the mitigation of these troublesome issues. They will come to your rescue whether you experience a pipe break, back up, or supply line break. What do you do about the water cleanup or drying before they arrive to help with the restoration? Here are 6 Tips to Drying Out Water Damage for your next flooded home or water in your business nightmare.

Speed is Everything

The water in the home that has accumulated can become more severe the longer the water sits. Water works quickly and soaks deep into the building components of your home compromising their structure. Once water cleanup has occurred, areas that remain damp are at risk of molding if not properly dried. Mold can begin to develop as rapidly as 48 to 72 hours from the water removal so acting fast towards mitigation is wise.

Connecting with a professional and prompt follow through with your insurance coverage can not only save your home from flood damage that occurs beyond your policies coverage, it may save you money. Especially true if your business experiences a supply line break or pipe break.

Mind the Mold

Any type of mold developing in the home is worrisome and for those who’ve recently experienced flood damage, you’re certain to have concerns.

Mold loves moisture. Combine it with the organic materials used to construct your home--wood, insulation, drywall, carpet, and particleboard, are all susceptible to water damage that can become a breeding ground for mold if mitigation is not pursued quickly.

Mitigation of mold begins by drying the area. Opening windows and placing fans in the house to keep the air circulating can be a great approach. Keep in mind that weather conditions in your local area can impact the effectiveness. Working with a restoration company or other hired professional team is a great choice that will ensure the spreading of the mold is managed.

Take an Assessment

There are a number of ways water damage can occur in the home. A pipe break, supply line break, rainwater, or sewage backup are just a few types of water that can be absorbed into the home. This doesn’t just mean walls and carpets, however--water can seep into furniture, clothing, toys, and many other household goods.

In order to assess the flood damage and the best treatment, a restoration company or other hired professional will want to know the type of leak. From there, they can assist in discovering which items may be salvaged and which must be discarded. Those that can be saved will be dried thoroughly and treated to ensure no residual moisture remains.

Find the Saturation

A number one danger that lurks around every water damage situation is hidden saturation. The water we can see is easy to cleanup, but, underneath the surface layers, liquid pools and leeches. Making a flooded home a perfect place for bacteria, fungi, or any other variety of damaging pests to flourish. If they fully take hold, the wood needs to be discarded immediately.

Professional water restoration companies can pinpoint damaged drywall or wet insulation. They can help with materials that can be saved or need to be destroyed. It’s important that all water is discovered, cleaned, and dried before restoration begins and professionals are great at finding these hidden dangers.

Clean Up Time

The majority of water in the home or water in the business is caused by backed up sewage. This can be the source of many a harmful bacteria, debris, or other tainted materials. A shop-vac or HEPA-filter vacuum is perfect at removing any allergens, mold spores, and asthma-inducing dust. Household cleaners and disinfectants do a terrific job at the mitigation of mold spores and bacteria but they don’t always penetrate as deep as a professional.

Water restoration professionals can assist with heavy duty industrial cleaners to ensure the nasty, intruding bacteria doesn’t spread. This makes choosing a professional restoration company to tackle water cleanup an ideal decision.

Dry It Out

One of the most important things you can do with any water cleanup project comes at the very end. In order for the restoration of your flooded home, pipe break, or supply line break to go smoothly, the entire area needs to be completely finished drying. As long as water exists in an area, it will leech into the wood and spread. Water damage can truly take hold of your recently flooded home and cause a disaster for years.

Taking the step to prevent dry rot or structural damage due to water in the home or water in the business can be the difference of hundreds of dollars to thousands of dollars. A professional water restoration company can come in and help with the drying. They will also confirm that the area needing to be restored is properly dried before they begin.

A professional water restoration company can help with the mitigation of a variety of flood damage. They can assist with drying, cleanup, and mold control in addition to their extensive restoration capabilities. DIY projects are great on paper, but the reality is that you don’t want to leave this problem to chance. Professionals can get right to the root of the problem caused by water in the home or water in the business.

http://www.SERVPROsouthchesterfieldwildwood.com/

Your Professional Water Mitigation Specialists in Chesterfield

12/18/2017 (Permalink)

Water Damage Your Professional Water Mitigation Specialists in Chesterfield Flooded business in 2016. 18000 Square Feet. Ready for rebuilding in 1 week.

Did you know that SERVPRO of South Chesterfield Wildwood makes a promise to be onsite to your emergency in your Chesterfield home or office within 4 hours of our initial contact? That means your water damage is a priority for us.

So if your toilet overflows, ice maker leaks, pipes burst, sewage backs up, or a water main ruptures, have SERVPRO of South Chesterfield Wildwood on speed dial and give us a call. Or better yet, download the SERVPRO Ready Plan App and set up your account now. Be sure to set SERVPRO of South Chesterfield Wildwood as your preferred franchise so that our response time can be even faster. Then if you have a water damage, we are only the push of a button away. Doesn’t that put your mind at ease?

Don’t worry Chesterfield, we’ve got your back. And your basement.

Restoring Your Commercial Property After A Water Damage Event

12/18/2017 (Permalink)

Flooding and water damage events at Chesterfield Wildwood commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Chesterfield Wildwood

SERVPRO of Chesterfield Wildwood specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

BASEMENT FLOODING SERVPRO ADVISES

6/25/2015 (Permalink)

Water Damage BASEMENT FLOODING SERVPRO ADVISES Quickly Removing Unwanted Water

SERVPRO advises checking sump pump test before rain.

ST. LOUIS – The relentless rain is causing problems for some homeowners this week. Cleanup and restoration service SERVPRO'S have already started seeing a slight increase in flooded basements, and it's expecting a large influx of calls over the next few days.

Rick Bilbrey says most calls are about flooding from failed sump pumps and sewage backups. Homeowners often don't know a sump pump is broken until it doesn't work in wet conditions. And sewage backups occur when the pipes get flooded.

In the case of a failed sump pump, Bilbrey says to call a service immediately to remove the water and replace the pump. But if a sewage backup is causing the flooding, sometimes it's best to wait to call.

"You're just going to have to wait until it stops raining. Because I don't want you to waste your money on trying to suck up water that's just going to come back," said Bilbrey.

Bilbrey says what you can do, is use a wet/dry vac or towels to soak up the water until you get a service to help you. If it is a sewage backup, you should also get the drain cleared before you get your basement cleaned. Bilbrey says most importantly, you should check your sump pump now, ahead of more rain in the forecast, to make sure it's working.