Recent Water Damage Posts

Tips for when water damage occurs

8/23/2023 (Permalink)

Here are some helpful tips if you have water damage in your home.  Once you have determined everyone in your home is safe, use this checklist to help prevent further damage until help arrives. 


What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Key Questions Regarding Your Water Damage

9/24/2022 (Permalink)

SERVPRO specializes in water damage-in fact, SERVPRO is the premier water damage restoration company in the U.S. and Canada.  When you call our local office at SERVPRO of South Chesterfield/Wildwood, there will be a series of questions we’ll ask to ensure a seamless transaction occurs once our team is onsite.  Below we’ve highlighted some key questions.  

What to Expect:

When you call, a customer care specialist will ask several questions regarding your water damage emergency.  Armed with the details of your water event, we’ll dispatch a team to respond immediately.

Our SERVPRO Specialist will ask several questions:

  1. Your name and contact information
  2. Your insurance information (if applicable)
  3. The street address of the water-damaged home or business
  4. When did the flooding or water damage occur?
  5. What caused the water damage (if known)?
  6. Is there electricity available on site?

SERVPRO of South Chesterfield/Wildwood

660 Goddard Avenue, Chesterfield, MO 63005


Water Damage Customer Care

7/23/2022 (Permalink)

We have more than 50 years of experience in the cleanup and restoration industry.  Our professionals care about you and your property and want to help you get back to normal after you have water damage to your home. 

One of the ways the professionals at SERVPRO of South Chesterfield/Wildwood help our customers through the water damage process is working directly with your insurance provider.  We will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.  

If you find yourself in a situation where you need to file an insurance claim due to water damage, call SERVPRO of South Chesterfield/Wildwood to help you through the process.  We’ll help to make a stressful situation more bearable for you to deal with. 

 SERVPRO of South Chesterfield/Wildwood


What To Do Until Help Arrives

5/9/2022 (Permalink)

What You Can Do Until Help Arrives

After any water damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and “slip and fall’ hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be very heavy. Be careful!

What To Do After Flooding

  • Remove excess water by mopping and blotting
  • Wipe excess water from wood furniture after removal of lamps and tabletop items
  • Remove and prop wet upholstery and cushions
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting
  • Turn air condition on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

SERVPRO of South Chesterfield/Wildwood


24-Hour Emergency Contact

4/9/2022 (Permalink)

Water damage can occur in your home day or night.  That is why the professionals at SERVPRO of South Chesterfield/Wildwood are at your service 24 hours a day, 7 days a week.  We’re here to help you navigate through the process as we understand this can be a stressful time.

When you call, our local office will ask several questions regarding the damage emergency.  Armed with the details of your water event, we’ll dispatch a team to respond immediately.

To help you understand what to anticipate when you call, here are a few questions you can expect us to ask:

  1. Your name and contact information
  2. Your insurance information (if applicable)
  3. The street address of the water-damaged home or business
  4. When did the flooding or water damage occur?
  5. What caused the water damage (if known)?
  6. Is there electricity available (on-site)?

SERVPRO of South Chesterfield/Wildwood


Roof Leaking after Snow Storm

2/9/2022 (Permalink)

During these cold months, many homeowners are concerned about a pipe burst causing water damage throughout their home.  Another area that may cause an issue that many don’t think about is a roof leaking after an ice or snow storm.   The St. Louis area was just hit with a major snow storm in the past week.  We are now seeing rising temperatures causing the snow to melt.  During this time, you’ll want to keep an eye on your roof to ensure there isn’t water leaking into your home.  A tip to help avoid damage after a winter storm is to make sure your gutters are clear of debris so water can flow freely after it has melted.  If you find you have water leaking into your home, call us immediately to stop the problem.  SERVPRO of South Chesterfield/Wildwood is able to put a temporary fix in place to keep the water from leaking in any further into your home.  We will also be able to extract and dry out any interior areas as well.  If you find yourself in this situation, call us at 636.537.5400.

SERVPRO of South Chesterfield/Wildwood


How long will it take to dry out my home?

1/16/2022 (Permalink)

When water damage occurs in your home, we understand there are a lot of questions regarding what the steps look like for cleaning up the mess.  Our goal is to help walk you through this process to make it as seamless as possible.  That being said, we understand why one of your top questions is, “How long will take to dry out the water damage”?  It’s not a clear-cut answer as drying out a structure depends on the severity of the water damaged that occurred and the type of structure.  On average, the drying process will take 3-5 days.  This can vary greatly though, depending on the magnitude of damage, amount of contents affected, any demolition that may be required, and the presence of any hazardous materials. Returning a home to its preloss moisture levels is a closely monitored process, with our professional’s making adjustments to equipment to help ensure the area is recovering as quickly as safely possible. 

SERVPRO of South Chesterfield/Wildwood will work closely with you and your insurance provider to keep you updated on how we’re progressing with properly drying out your home and any next steps.  Here is a link to some Frequently Asked Questions that will help guide you with any questions you may have regarding water damage. 

If you a water loss occurs in your home, call us today for a free estimate!

SERVPRO of South Chesterfield/Wildwood


Main Water Shut Off

9/24/2021 (Permalink)

Yikes! Water is gushing from an internal water source in your home.  Do you know where your main water shutoff valve is located?

It is important to be aware of where the main water shut off is in case of an emergency.  When water is entering your home and at a fast rate, you will want to react quickly to get your water turned off. 

Water shutoff valves may have a round wheel handle or levers.  In the basement, the shutoff valve is typically located near the front foundation wall.  The water main may have come through the concrete floor or through the wall.  The valve is typically located within 3 to 5 feet of where the water main enters the home.

Once you have shut off the water to your home, call SERVPRO of South Chesterfield/Wildwood for your free estimate.  They will help to assess the damage and let you know what are the next steps to dry out your home.

SERVPRO South Chesterfield/Wildwood


Detection Equipment

7/23/2021 (Permalink)

Detection Equipment

When water damage occurs in your home, it’s not always easy to determine where exactly the water has migrated to.  To the naked eye, surfaces will appear dry but it can still be wet underneath the flooring or behind the drywall.  SERVPRO of South Chesterfield/Wildwood will use detection equipment to help determine if you still have moisture and what next steps should be. 

Detection Equipment Scoping involves locating the areas of the structure affected by water and defining the extent to which the structure and contents have absorbed moisture. Moisture detection devices are also used to verify that an environment has been dried thoroughly.

  • Moisture Sensors are used to detect moisture in carpets, baseboards and walls.
  • Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable the SERVPRO® Franchise Professional to monitor the drying process.
  • Thermohydrometers measure both temperature and relative humidity. Capturing these two readings, a SERVPRO® Franchise Professional using a psychrometric chart can calculate specific humidity, dew point and vapor pressure.

If you’ve had water damage and need help determining where it has migrated to, call SERVPRO of South Chesterfield/Wildwood at 636-537-5400.

Difficult Drying Areas

5/10/2021 (Permalink)

All homes and properties have unique challenges when it comes to extracting water and drying. These 4 spaces are the most common and here's why.

  • DUCTWORK - Some duct systems made of fragile, porous materials
  • ATTICS - Hard to get equipment into, electrical hazards and may require moving insulation
  • BASEMENTS - Could be unfinished with lots of porous materials that would need disposing of in Category 2 or 3 water
  • CRAWL SPACE - Hard to get equipment into and low temperatures require supplemental heat to warm the space

SERVPRO professionals will determine the best plan of action and what is needed to properly dry out these hard-to-reach areas.  Call SERVPRO of South Chesterfield/Wildwood at 636-537-5400 to receive a free estimate on any of your water damage needs.

Replacing Insulation

4/9/2021 (Permalink)

Whenever water damage occurs in our homes, our first instinct is to save valuable items and start cleaning up the mess.  What a lot of people don’t realize is the damage that has occurred that you are unable to see.  If you’re unsure about how much damage occurred, give SERVPRO a call.  We’ll be able to survey the extent of the water damage and inspect the premises.  A SERVPRO professional will inspect and test your home to discover the extent of the damage.  Additionally, they will look for safety concerns and explain them to you.  An area people don’t think about is the insulation behind your walls.  When wet, some insulation, like fiberglass or expanded foam can be dried and saved.  Blown insulation that’s wet loses its R-value, or ability to insulate, and should be replaced.  SERVPRO will be able to help determine the best route for you to go. 

Call SERVPRO of South Chesterfield/Wildwood for a free estimate on any water damage that has occurred to your home.


Have you noticed a musty smell?

2/10/2021 (Permalink)

Have you ever walked into a room of your home and thought it smelled musty? You search and search and can’t find anything?  There is nothing more frustrating knowing you have a problem somewhere but can’t seem to find it. 

A common place for this to occur is in your bathroom.  If you have a musty smell coming from one of your bathrooms, it could be a sign of hidden water damage.  There are three common issues for this:

  1. Cracked shower tile
  2. Leaky seals at the base of your toilet
  3. Damaged of old caulking and grout

These are the first things you should check for.  If you are still unable to find the source or even if you want to find out how much damage the water has actually caused, give SERVPRO of South Chesterfield/Wildwood a call for a free estimate.


Water Damage Caused by Frozen Pipes

1/16/2021 (Permalink)

How to Prevent Water Damage Caused by Frozen Pipes

This is the time of year for problems to arise from frozen pipes.  We’ve been very fortunate to have so many days above freezing this winter season; however, as most St. Louisans know, that can change very quickly.   It’s not too late to prepare your home for the cold weather.  According to the American Red Cross, here are some helpful tips to protect your pipes from the cold weather.

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

If your pipes have ALREADY frozen over…

  • Locate the water main shut-off valve.
  • Open the faucet so thawing water can flow freely and relieve pressure.
  • Warm the pipes with a space heater or hairdryer.

If you find your leaks are causing water damage, give us a call right away!

SERVPRO of South Chesterfield/Wildwood


Water Damage Assessment

10/19/2020 (Permalink)

Water Damage Assessment

The water damage restoration process begins with a detailed inspection of your property.   Our production teams are trained in determining the scope of work that needs to be performed and the best action plan to mitigate the situation.

The first order of business is to identify and stop the issue at hand.  The source of the problem needs to be stopped before the drying process can begin.  The next step is for our crews to determine if the water is contaminated.

SERVPRO Franchise Professionals must identify the category and classification of water to your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water
  • Gray / Category 2 Water
  • Black / Category 3 Water

They will inspect your home to determine the extent of the damage.   They will be sure to look for any safety concerns and share those with you as they find them.  If you are aware of lead or asbestos being present in your home, please share this information with your SERVPRO professionals.

Call SERVPRO of South Chesterfield/ Wildwood today to receive a free assessment of the water damage done to your home at 636-537-5400

Protecting Furniture from Water Damage

9/28/2020 (Permalink)

Many people experience water damage in their home in some form throughout their life.  It can be overwhelming and scary to know what you should do when this happens.  First, you want to make sure everyone is safe.  The next thing we often think about is how we can protect and save valuable items in our home. Here are a couple of helpful tips to help protect your furniture when experiencing light flooding or a small water loss in your home.

Aluminum Foil

  • Wrap wooden furniture legs in aluminum foil to protect them from rising water.

Wood Blocks

  • Place wood blocks under your wooden furniture legs to keep it high above rising waters.

These tips should help protect your furniture until we’re able to get on-site and extract the water.  If you have water damage in your home, call us at 636-537-5400.  We’re available 24/7 to take care of the problem.

Water Damage Tips

7/31/2020 (Permalink)

Here are some helpful tips if you have water damage in your home.  Once you have determined everyone in your home is safe, use this checklist to help prevent further damage until help arrives. 


What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Check your Washing Machine Hoses Frequently

7/6/2020 (Permalink)

Stainless Steel Washing Machine Hose Stainless Steel Washing Machine Hose

What would you guess is the number one cause of water damage to a home? Did you think tornadoes, rainstorms or hurricanes?  It’s hard to believe, but it’s broken washing machine hoses.

Left unnoticed a broken washing machine hose can quickly flood a home. Check your hoses periodically. If there are any signs of bulging or leakage, replace the hoses. Make sure your washing machine has heavy, reinforced hoses. The better quality hoses are reinforced with braided metal on the outside or inside.

Another option is to turn off the water to the washing machine when it is not in use. It may not be practical if your laundry has typical plumbing valves, but it’s straightforward if you install a special valve that allows you to turn off hot and cold with a flip of a lever.

A ruptured washing machine hose is the most frequent cause of household water damage originating in the laundry room. According to a spokesman for a major homeowner’s insurance company, a broken cold or hot washing machine hose can inundate the home with up to 500 gallons of water per hour. Imagine bringing an outdoor garden hose inside the house, turning it on full force and just letting it run. You get the picture.

If you are going out of town, turn off your water supply to prevent water damage while you are not at home. SERVPRO is here to help if you should ever need us.

What TO Do and What NOT To Do After a Flood

6/9/2020 (Permalink)

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after the removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if the ceiling is wet, and keep out of rooms where ceilings are sagging.

At the end of the day, should you experience any type of water damage do not hesitate to contact SERVPRO of South Chesterfield/Wildwood. We are available 24/7 to make the damage look "Like it never even happened."

Call us today 636.537.5400.

Document Restoration; How do we do it?

5/14/2020 (Permalink)

Did you know that SERVPRO of South Chesterfield/Wildwood has the capabilities to restore your wet documents? We use a special combination of vacuums and pressure to achieve sublimation to dry wet papers in a special drying chamber. 

Sublimation is the direct conversion of a solid into a gas without passing through the liquid stage. That’s why the most important detail in document restoration is immediately freezing all wet papers to stop any more damage from occurring.

The following is a non-exclusive list of items we can dry in our chamber:

  • Medical Records / Patient Records
  • Sheet Music
  • Blueprints
  • Company Records
  • Customer Records
  • Archived Records
  • Government Documents
  • Historical Documents
  • Magazines
  • Maps
  • Photos
  • Pressed Plants
  • Drawings
  • VHS Tapes
  • Log Books
  • Certificates / Diplomas
  • Transcripts
  • Books

Call the Professionals

Whether it’s a hospital, local city hall, library, or basement that floods, SERVPRO of South Chesterfield/Wildwood has the capability to save your precious documents.

We are here to help! If your home or business experiences a large water loss and you find yourself wondering how you are going to save years of paperwork or memories you can count on us to make it look “Like it never even happened.”

Call us today 636.537.5400.

What Does The Water Damage Timeline Look Like?

5/12/2020 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of South Chesterfield/Wildwood provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of South Chesterfield/Wildwood arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of South Chesterfield/Wildwood

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke, mold, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training from a corporate level down to in house training we also keep IICRC-industry certifications, rest assured our staff is equipped with the knowledge to restore your property.  We are here to make the damage look “Like it never even happened.”

We service Chesterfield | Wildwood | Ballwin | Eureka | Clarkson Valley

Water Damage Customer Reviews

5/4/2020 (Permalink)

Company reviews can have a huge influence and impact on your decision when choosing who is going to take care of your home or business. When you need a water damage company, your approach may look something like this:

1.       Go to Google

2.        Search for “water damage company”

3.       Read some reviews

4.       Click the “Call” button.

Reading those reviews can help you determine which company you are going to use. And if you happen to have water damage at your home or business, you can make an informed decision.   

Our heroes here at SERVPRO of South Chesterfield/Wildwood strive to create happy customers. Look at the proof, here is what our customers are saying.


“I called my insurance company and SERVPRO of South Chesterfield/Wildwood came highly recommended, I called when my bathroom sink overflowed and starting going into the downstairs. They got someone out to me within the hour and took care of the damage for me!”


“Abe and his team were very thorough, helpful, and answered all my questions!”

- Valerie W.

“Firm and effective water removal. Quick response time. Everyone was kind. I would use them again!”


“SERVPRO in Chesterfield rocks! Fast response time and my clients love them!”


“Have used this office for water and storm damage at both my home and business - they showed up within an hour on each occasion and did a fantastic job.  They actually worked directly with my insurance company to make sure nothing was missed and that everything that was damaged got replaced - found things that I would have never thought to look for.  Great experience all-around!”

- John

The next time you need a local water damage repair and restoration company, read some of the water damage company reviews for SERVPRO of South Chesterfield/Wildwood, then let us prove to you that you made the right choice! You, too, can leave us a review. For all your residential and commercial water damage needs, our experienced heroes can make that damage "Like it never even happened."  Call us today (636)537-5400.

4 Tips For Dealing With Water Damage

3/20/2020 (Permalink)

April is right around the corner and as we all know April brings a significant amount of rain with it. Here are a few things you can do to protect your Chesterfield, MO home!

Before you leave your home there are a few things you can do to prevent water damage, although it isn’t always preventable. Dealing with water damage in your home is a stressful situation, but having a clear-cut plan for that just in case moment takes quite a bit of pressure off of your shoulders. Water damage doesn’t work on a timeframe, it can happen at ANY moment! When it does, SERVPRO of South Chesterfield/Wildwood is here to help 24/7.  Should you experience a water loss in your home it’s important to know what to do.

Find and Stop the Source

Water damage can be a result of a number of things such as a pipe burst, dishwasher malfunction, and so much more. If this happens, find the source where the water is coming from and stop the water source immediately. Then, contact your local water damage professionals

Assess the Damage

Assess the water damage to see the severity of it. And once the professional is on-site, consult with him or her and do a walkthrough to help determine what will be needed to help you get it back to “Like it never even happened.”

Rescue Your Most Valuable Items

Water damage can ruin your most valuable possessions. If possible, rescue them from the flooded area as soon as you can to help prevent further damage. This can include valuables such as jewelry, heirlooms, money, photos/photo albums, awards, etc. Protect your investment and rescue your most valuable possessions as early as possible!

Call SERVPRO of South Chesterfield/Wildwood to Come to the Rescue

It’s crucial that you act fast when you have water damage. If you don’t, you can have a bigger issue on your hand, like mold. Thankfully, our highly trained heroes are trained to handle both! Allow our heroes to restore your home and/or business after water damage. Call us today at (636) 573-5400

How to Flush Your Water Heater

2/11/2020 (Permalink)

Man's hands unscrewing a screw-nut on a water heater with a wrench on a boiler Flushing a water heater in a Chesterfield, MO home

If you are working in your basement in Chesterfield, MO and you notice that your water heater is making screeching or crackling sounds, you may worry that you have to replace your heater. There are some situations where that is the case, but fortunately there are many other times when you just need to give your heater a little extra care. Routine maintenance is important to keep potential problems at bay.

Flushing Your Water Heater

One of the easiest ways to keep your heater working properly is to perform a water heater flush once a year. You will need a garden hose, a regular screwdriver and a drainage area to capture the water. Following a few easy steps will help to prevent any sediment from building up inside the heater and will keep it running smoothly.

Turn off the Heater – For gas heaters, make sure the pilot light is off. Electric heaters need to be turned off at the circuit breaker.
Attach Hose – The garden hose must be connected to the drain valve. The other end of the hose should be placed in an area that can capture water and sediment. Wearing gloves is a smart idea.
Drain the Water Tank – The drain valve must be opened to allow the water to flow out. Allow several minutes to ensure the tank is empty. To help the water drain more quickly, it’s a smart idea to turn on a hot water faucet somewhere else in the house. Then turn off the valve on the water supply.
Close the Valves – After you are sure that the water and sediment have been drained, close the valves. You can then turn on the water supply.
Restore Power and Turn on Heating Element – When you are satisfied that the tank is full, turn the power back on. Then turn the heating element on.

Performing a flush of your water heater every year should keep it running well for many years.

Why You Should Call the Pros to Clean up Water Damage

1/31/2020 (Permalink)

Flood cuts done inside a commercial property, water on concrete floor, dehumidifier in middle of the room Commercial water damage in Clarkson Valley, MO

In the workplace, you probably expect to occasionally deal with cleanup issues such as spilled drinks or a small pipe leak. You should be able to handle situations such as these on your own. When it comes to something more serious such as pipe burst cleanup, you're better off getting in touch with a professional water removal company. Some damage is far too extensive for you and your business to tackle. With the help of experienced technicians, you can prevent larger issues from developing and make your workplace safe once more.

What the Pros Offer

There are many advantages to hiring a professional crew to clean up after a broken pipe or whatever caused the water damage in your Clarkson Valley, MO, office. Some of the benefits these technicians provide include the following:

  • A fast response, usually within a few hours of your call
  • A thorough process
  • The right tools and equipment for jobs of any size

How the Crew Will Approach Your Cleanup Emergency

As soon as technicians arrive, they will assess the extent of the damage. The team will determine the source of the incident and will then make a plan to restore your office, whether it's a pipe burst cleanup, cleaning up after a sewer line break or anything else. The team will start by moving all materials out of the water and tearing out ruined items such as carpet and drywall. Crews will then remove all water from the affected area and dry it with high-powered fans and dehumidifiers. After sanitizing your office, the team will rebuild as necessary.

Deciding When To Call

Some situations require a professional's skill. If you detect black water from a sewage issue, call a sewer cleanup company immediately. You should also enlist professionals if you see mold or if the damage extends through large portions of your office.
A pipe burst cleanup or sewage problem isn't something you should deal with. However, professional water removal teams are ready and willing to take care of it.

What To Know About Flushing a Water Heater

12/6/2019 (Permalink)

Hand attaches hose to a home water heater to perform maintenance When flushing your water heater it’s important to turn the heating element off before you begin

How to Perform a Water Heater Flush

If the water heater in your Chesterfield, MO, home is making odd sounds it may mean there is sediment in the water tank and it’s time to flush the unit. Before performing a water heater flush there are several important things to take note of.

1. It’s important to Turn the Heating Element Off

The first step to a heater flush it to turn the heating element off. This is done both to help reduce the possibility of injury to you, and to prevent any damage to the tank that can occur when the metal is heated without any water inside. Electric heating elements can be turned off by disconnecting the electricity, while for gas units the pilot light will need to be properly put out.

2. You May Need Several Flushes

When rinsing out your water heater it may take several flushes before the sediments is completely removed. This means you may need to turn the water valve on to help rinse the tank, and then off so the tank can drain several times. During this process it’s also important to ensure the drainage hose is directed to an area that can handle the flow of the draining water.

3. Remember to Inspect It

After you drain the tank during the water heater flush, but before the final refill, you may want to take the time to inspect the heater for potential damage. It’s also a good idea to check over the area around the tank to look for any sign of water damage. These may include discoloration or loose, soggy flooring. If you do notice signs of a problem it’s best to contact a water damage restoration service.
When flushing your water heater it’s important to turn the heating element off before you begin. It may also take several flushes to rid the tank of sediment. Finally, remember to take the time to inspect the heater and the area around it for any problems, and call a professional if water damage has occurred.

Water in Your Ceiling Lights Can Be a Serious Matter

10/18/2019 (Permalink)

Water in light fixture One thing you never want to see in your home in Wildwood, MO, is dripping water in light on your ceiling

One thing you never want to see in your home in Wildwood, MO, is dripping water in light on your ceiling. Almost everybody knows that water is a conductor of electricity, which could create a dangerous situation for your family. What should you do if this happens?

No Touching

Once you notice water pooling or dripping from a light fixture, avoid the temptation to shut off the light switch. Water and electricity is a dangerous combination, so be sure not to touch anything so that you don't give yourself an electric shock. Instead, your next steps should be:

  • Find your breaker box and shut off the electricity.
  • Test a different switch to confirm that it's off.
  • Locate the main water line and turn the shut-off valve.

Fix the Leak

Before you think about replacing your fixture, you'll want to find and repair the source of the leaking water so that you don't ruin another light. In order to ensure a thorough inspection, you're better off calling a water damage remediation company than doing it yourself. That way the leak itself and all resulting ceiling damage is taken care of in one go. It should also be done quickly, so you don't have to go too long without electricity.

Replace the Fixture

In addition to their expertise in all things electric and wiring, you should contact an electrician to install a new light fixture so that you can be sure it is indeed safe to do so. You may even consider asking for waterproofed wiring, to help mitigate any future water in light disasters. Who knows, this might even be a good opportunity to try out a new style, or replace all your other fixtures, as well.
The most important thing to remember when you find water in light, is to not do much of anything on your own. It's all about bringing in the experts to handle it for you. Remember, it's for your own safety!

Clogs Could Indicate a Sewer Problem

8/27/2019 (Permalink)

Tree roots growing in the sewer line is a common reason for sewer backup problems

Your home in Clarkson Valley, MO has many intricate systems working behind the scenes. As you go about your daily activities, you expect your home’s inner workings to work smoothly. When subtle or not so subtle signs start appearing, like repeatedly clogged toilets, it could mean more than just a simple clog. Sewage cleaning by a professional can get your home back into shape.

Signs of Trouble

Toilet overflow or backup may be the most obvious sing of an issues, but there are other symptoms of a potential sewer issue that should not be overlooked.

  • Strange sounds coming from toilet or other appliance when flushing
  • Noticeable increase in the water bill
  • Sinks and toils drain slowly even when not clogged
  • Clogs in multiple locations
  • Areas of greener grass in the yard near sewer line
  • Patches of grass that are inexplicably greener than the rest of your yard
  • Foul odors in the basement or yard
  • Unpleasant smells in your yard or basement

The Main Culprits

When the signs above are present, you likely need something more than your trusted plumber to fix the problem. Sewage cleaning can help get to the root of the problem, which is typically caused by three main culprits.

Clogged Pipe or Line: Everything you flush and rinse heads to one location. From hair to grease to flushing items that shouldn’t be, they can make their way to the main line and build up.
Tree Roots: These oxygen producers can give a home needed curbside appeal. Below ground, their roots are always growing toward water sources, which can include growing into pipes and creating holes or blocking flow.
Broken or Collapsed Sewer Lines: Newer developments typically have the latest piping that is resistant to breakage. Homes in older areas could have systems with cast iron or clay, both of which can eventually deteriorate.

Instead of waiting for costly repairs to be needed, sewage cleaning is a preventive way to keep your pipes running smoothly. As part of regular home maintenance, it can also help locate problem areas before they burst.

Causes of Refrigerator Leaks

8/1/2019 (Permalink)

Causes of Refrigerator Leaks

Maybe your water alarm alerted you, maybe you see a puddle or some dripping, or maybe you see some signs of water damage (corrosion, water stains, etc.). Once you’ve discovered a leak, consider the possible causes.

Blocked defroster. A blocked defroster can stop defrost-cycle water from draining properly. Try clearing out the small drain by pouring hot water into it. Remove any debris with a pipe cleaner.

Drain pan. Sometimes the drain pan itself can leak. Check for cracks.

Filter. Refrigerators with filters can leak if the filter is the wrong size or not installed properly.

Waterline. This is potentially the most problematic. Refrigerators with ice makers or water dispensers have water lines running between the main water supply and the back of the fridge. Feel to see if the water line is wet or dripping. Cracked hoses and loose connections are often the culprits.

Refrigerator leaks can damage the flooring and cabinets in your kitchen.  If you experience a refrigerator leak, please contact us right away to treat and help to prevent any further damage.

What Not To Do When Your Home Floods

7/28/2019 (Permalink)

One broken pipe can cause a lot of problems. When you see the telltale signs of water damage in your home in Chesterfield, MO there are specific steps you should take to start the remediation process. There are also a number of things that are important to avoid.

Don't Ignore Safety Precautions

When you approach standing water in home, there is a right way and a wrong way to do it. Avoid potential dangers:

Using electrical appliances in the area

Murky water

Structural Damage

The best course of action is to avoid the area altogether until help arrives. If you must enter the area, however, make sure you wear protective gear and flip the breakers to turn off electricity first.

Don't Cause More Damage

A broken pipe will spew water until it no longer has a source. Neglecting to turn off the water main in a timely manner can cause more damage. Newspaper is absorbent, but it can stain your carpet, creating one more mess to clean up. The same thing goes for brightly colored rugs. Take them out of the space as soon as possible so that they don't bleed onto the floor underneath. 

Don't Try To Fix It Yourself

Although your gut reaction to a problem in your home may be to jump in and fix it, resist the urge to do so. Water restoration professionals have the training to fix the flooding problem and restore your home to its former state. They also have the appropriate licensing to ensure that they are following all the right regulations. If you try to address the issue without these credentials, your insurance is unlikely to cover the extra damage you cause in the process.

When a broken pipe causes damage in your home, your timely response is important. Just make sure you are responding in the right way. Enlist professional help and adhere to safety guidelines to ensure prompt and efficient resolution.

Maintaining Your Washing Machine

7/23/2019 (Permalink)

Your clothes washer offers your household loads of support, so periodically take the time to return the favor. Washing machine maintenance can help you avoid breakdowns that could put the appliance out of commission—or worse, lead to leaks and costly water damage.

  1. Replace the water hoses. Check hoses regularly for bulging, cracking, fraying, and leaks around the ends. Replace the hose if a problem is found or every three to five years as part of a proactive maintenance program. 
  2. Move the machine. Check that there are at least four inches between your washing machine and the wall. This prevents hoses from kinking. 
  3. Keep the machine level. A washing machine that's off-kilter can vibrate, rock, or "walk" across the floor during the spin cycle, which can damage the floor or the machine. Balance the washer by turning the legs clockwise to lower it, and counterclockwise to raise it. 
  4. Clean the lint filter. Depending on your machine, the lint collector may be located in the agitator tube, which is the center column of most machines, or near the top of the washtub. Keep it clean to help your washer run efficiently. 
  5. Wash the washing machine. Rinse away soap residue and buildup by running store-bought washing machine cleaner, or a solution of hot water, vinegar, and baking soda through an empty load. 
  6. Prevent musty odors and mildew. Leave the washer lid or door open between loads to dry out the unit and keep it smelling fresh. On front-loading washers wipe down the rubber seal around the door after doing your laundry. 
  7. Measure your detergent. Read the appliance instruction manual to make sure you use the correct type and amount of detergent for your machine. Too much soap can leave residue on your clothes and cause excess wear and tear on your washer, and high-efficiency washers require a special, low-sudsing detergent. 
  8. Don't overload the machine. Use the appropriate amount of water for the size of the load. Wash heavy or bulky items in small loads since these are harder on the appliance. 
  9. Add a drip pan underneath your washing machine. This is an important addition to an upstairs laundry room since water leaks could damage the floors below it.

Visit for more information on water damage

Steps for Filing a Water Damage Claim

7/23/2019 (Permalink)

When your home in Chesterfield, MO has sudden water damage, it may seem like there is not a lot you can do to overcome it. The truth is, however, that there are several steps that you can take. Being proactive can not only help to minimize the extent of the damage but also give you all the information you need to file a successful insurance claim.

1. Consult Insurance 

Your insurance agent should be your first call after a flood. The sooner you can report a problem, the faster an adjuster can come to your home and survey the damage. While you are waiting on the adjuster to arrive, it's a good idea to peruse your policy to re-familiarize yourself with its terms. List any questions you can think of to ask the adjuster or your agent.

2. Call Plumber

After you hang up the phone with the insurance company, it's time to deal with the damage. Call a licensed plumber and water cleanup experts. They often arrive within hours of your call to assess the damage and provide an estimate that is helpful with your insurance claim. They can also give you a list of things to do to stop more damage from happening, such as turning off the water main, cutting electricity to the affected area and removing standing water safely.

3. Document Damage

Before you remove any water, however, document the damage the pipe burst has caused. Take videos or pictures of the walls, floors and ceilings the water has touched. Having proof of the initial damage can help with your claim even if the adjuster arrives after repairs are already underway.

Even if you don't have the expertise needed to fix water damage, you still have plenty to do when your home is flooded. Calling the appropriate professionals and documenting the damage in a timely manner can be instrumental in getting your insurance claim accepted.

Do You Understand Your Water Damage Insurance Coverage?

6/12/2019 (Permalink)

Worn down rain gutter

Do You Understand Your Water Damage Insurance Coverage?

There's a lot of confusion concerning whether insurance policies cover flood and water damage. Some homeowners' insurance coverage seems to cover much more than their neighbors. The truth is a little bit complicated but basically comes down to the wording of the policy and any exclusions. What are some of the words and phrases that could help clarify the situation?

  • Gradual damage
  • Resulting damage
  • Subsequent damage


There are two other phrases you should pay close attention to (although they don't affect whether your damage is covered); these are "actual replacement cost" and "cash value." These terms refer to how much money you might get for your damaged belongings.

Gradual Damage

This type of damage is generally not covered by insurance. If wear and tear have worn down your rain gutters, and water has been running down the side of your home, leaving stains down your siding, this damage may not be covered.

Resulting Damage

Before you fix broken pipe damage, take note of the immediate changes. If this initial damage is covered under your policy, the remaining flood damage may also be covered. However, the costs associated with replacing old piping and equipment with new probably won't be covered.

Subsequent Damage

If a pipe bursts, your insurance coverage may provide you reimbursement for damage to the carpet, paint, drywall, and similar materials. If you hire water damage remediation professionals to clean up and restore your home, the costs associated with that work may also be covered.


If the insurance agency can show that the water damage occurred because of the lack of maintenance, the company may deny the claim. The damage from a broken pipe is immediate, but if a homeowner doesn't report the burst pipe for a couple of days, the company may cite negligence.
You can avoid a denied policy by making sure you understand the exact terms of your policy. Review your responsibilities with your insurance agent and make sure you are responsible for the upkeep and maintenance on your Chesterfield, MO, home. Learn before you experience a flood what is covered and what is not.

Replace Rubber Washing Machine Hoses

9/6/2018 (Permalink)

Washer Machine Hoses

What would you guess is the number one cause of water damage to a home? Did you think tornadoes, rainstorms or hurricanes?  It’s hard to believe, but it’s broken washing machine hoses.

Left unnoticed a broken washing machine hose can quickly flood a home. Check your hoses periodically. If there are any signs of bulging or leakage, replace the hoses. Make sure your washing machine has heavy, reinforced hoses. The better quality hoses are reinforced with braided metal on the outside or inside.

Another option is to turn off the water to the washing machine when it is not in use. It may not be practical if your laundry has typical plumbing valves, but it’s straightforward if you install a special valve that allows you to turn off hot and cold with a flip of a lever.

A ruptured washing machine hose is the most frequent cause of household water damage originating in the laundry room. According to a spokesman for a major homeowner’s insurance company, a broken cold or hot washing machine hose can inundate the home with up to 500 gallons of water per hour. Imagine bringing an outdoor garden hose inside the house, turning it on full force and just letting it run. You get the picture.

If you are going out of town, turn off your water supply to prevent water damage while you are not at home. SERVPRO is here to help if you should ever need us. 

SERVPRO Brings The Right Technology To You

5/23/2018 (Permalink)

The right tool saves time and money.

SERVPRO of South Chesterfield Wildwood uses state of the art technology at every job. Dehumidifiers are one of the tools to successfully dry out your home or business in a timely manner.

The Phoenix 250 MAX LGR Dehumidifier

Removing 145 ppd at AHAM conditions, the 250 MAX is our newest Stainless Series LGR dehumidifier.

The Phoenix 250 MAX brings the latest Phoenix technology to our Restoration line. A line going back to the very first LGR (Low Grain Refrigerant) dehumidifier, the Phoenix 200 — the dehumidifier that revolutionized the restoration industry with its deeper drying power.

If your Chesterfield property has been damaged by water caused by flooding or water leaks, we have the experience, expertise, and equipment to restore your property properly. Our water removal and cleanup process also provide validation and documentation that your property is dry.

Please follow our tips outlined in the Water Damage Tips—Until Help Arrives Guide to protect yourself and your property.

If you should find yourself needing help, Call us at SERVPRO of South Chesterfield Wildwood 636-537-5400


1/31/2018 (Permalink)

Example of A SUMP PUMP

Sump Pump Maintenance Checklist


Is your basement dry? You might want to thank your sump pump.

Your sump pump works hard to keep your basement and the possessions it holds dry all year long. It detects when rainwater and snowmelt are rising and pumps it out before it rises above the floor level.

However, in order for your sump pump to function at its best, it’s important to check up on it yearly. Make it a habit to check your sump pump every spring to make sure it’s working, that way your risk of a surprise puddle in your basement stays low. Cross these four simple tasks off your spring cleaning to-do list and enjoy the year while staying flood-free.

Open it Up: Take the cover off of the sump pump pit or basin and have a look inside. Clear any debris, mud or rocks that you find inside – this helps prevent it from clogging.

Components Check: Peek and make sure the drain hose is connected, and that it’s not blocked or frozen. Also, check the inlet screen and clear it of any debris.

Keep it Afloat: Make sure the float component can move freely and isn’t blocked.

Flow Strategically: Go outside and make sure the water being pumped out is directed away from your home.

Do a Test Run: Fill the pit with a bucket of water, which should trigger the sump pump to be activated. If it doesn’t, make sure it’s plugged in.

Call a Pro: If the pump doesn’t turn on after you’ve plugged it in, call a pro to repair it.

It is always wise to check with your insurance agent to make sure you have Sump Pump Coverage.

Article from American Family Insurance

What To Do After a Building Backup

1/19/2018 (Permalink)

Sewer system example

What To Do After a Building Backup

  • Safety first 
    Standing water in your building can be dangerous. Do not enter the area if the water level has reached any electrical connection, extension cord, or electrical outlet
  • When in doubt, turn off your power supply 
    When in doubt, turn off the power supply to the affected area of your home. Turn off the gas to your hot water heater. 
  • Call MSD's 24-hour Emergency Hotline at (314) 768-6260 
    We will send a maintenance crew to your home to determine the cause of the backup
  • Cleaning it up
    Raw sewage and flood waters contain bacteria, fecal matter, viruses, and parasites that can cause illness. To protect your family's health, you'll want to remove any contaminated items and clean the affected area as soon as the water recedes. MSD's Building Backup Brochure and Clean Up Guide will show you how to get started. But be careful! If you choose to do it yourself, you'll want to take the appropriate safety precautions.
  • Who pays the bill? 
    Whether or not MSD or your private insurance will reimburse you for your losses depends on the cause of the flooding. 

    If the problem is caused by a public sewer line, an MSD crew will make the necessary repairs to the sewer and arrange for an insurance adjuster to visit your home and verify your damages. We have insurance programs that can reimburse some or all of the costs associated with backups caused by public sewer lines. 

    If the problem is caused by the line from your home to the street: These lines are your private property. MSD's insurance programs will not cover backups caused by them. We suggest you contact your homeowners/renters insurance agent to learn more about the coverage you may have.

    Information from Metropolitan St. Louis Sewer 

Odor Removal and Deodorization

We are trained to identify and eliminate offensive odors. Our technical expertise and industrial grade air scrubbers and fogging equipment go well beyond simply masking odors and other shortcuts that don’t work when your odor problem is serious or persistent.

  •  Odor Removal and Deodorization
  •  Air Scrubbers and Fogging Equipment

Sanitizing Treatments

Depending on the scenario, we may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.

  •  Antimicrobial and Antibacterial Treatments
  •  Sanitizing and Disinfectant Treatments

Emergency Ready Profile

1/8/2018 (Permalink)

Free SERVPRO® Emergency READY Profile

Many workplaces always call's on the boss or the maintenance man when something goes wrong. What if they were home sick, or in a meeting and you need to locate the water shut off, where do you start? 

SERVPRO of South Chesterfield Wildwood can help commercial property in planning for a water, fire, storm damage. How, with a free Emergency Response Profile created by the SERVPRO Marketing Department. 

By having a plan of action and including it into your regular training at your office you can minimize the cost if an unplanned event happens like a frozen pipe, fire, or anything. 

Some property manager use this as a tool to keep everything organized in one central location. 

Is your business ready for a disaster. Even a simple pipe burst can cause a lot of damage and headache. With a SERVPRO® Emergency READY Profile it can have the critical information to minimize damages, provide the resources for the employee's of the company, and provide property details and information. This is a FREE services that we provide to commercial properties. 

Make an appointment today to get started!

If the unthinkable happens, call your local SERVPRO of Chesterfield Wildwood Professionals at 636-537-5400 seven days a week 24/7 to help you avoid the cost and hassle of secondary damages.  We will help make it "Like it never even happened."

Frozen Pipes Tips In Chesterfield, MO

1/3/2018 (Permalink)

Result of a frozen pipe.

The cold weather is causing a lot of problems in the area. Frozen pipes are causing water damages all over the place. I would advise you to open you cabinet doors and let the heat from you house expose those pipes, Look at the pipes in your home if you see bulging or ice in the pipe, take a good look. If it looks like this one, shut off your water supply and call a plumber. If you need a good plumber here is one we trust.

If you should need help drying out you property, give us a call.

Thawing a frozen water pipe quickly is important. However, it is just as important to thaw the frozen pipe correctly. Here are seven tips to follow to help you get the water flowing and to help you avoid a burst pipe and potentially damaging flood at your property.

Tip 1: Locate the Frozen Pipe
In order to thaw a frozen pipe, you must first determine which pipe or pipes are frozen. Turn on the faucets in your property.

If no water comes out, or only a slight trickle escapes, then a pipe leading to the faucet is likely frozen. If one pipe is frozen, there is a chance others have frozen also.

If the pipes are exposed, such as pipes under sinks, in basements or along the exterior of the house, you may be able to see the frozen portion of the pipe. Frozen pipes often have frost on them or may have a slight bulge. If the blockage is located in part of the pipe that you have access to, you will have more options for easily thawing the pipe than if the frozen portion is enclosed behind a wall.

Tip 2: Open the Faucet
Before you begin attempting to thaw a frozen pipe, you will want to open the faucet that the pipe feeds water into. Make sure to open both the hot and cold handles. This will help to relieve pressure in the system and will allow the water to escape once you begin to thaw the pipe.

Tip 3: Where to Begin the Thawing Process
You should always begin the thawing process near the faucet then work your way down to the blockage.

This will help ensure that the melting ice and steam is able to escape through the open faucet. If you start the thawing process closer to the blockage, the melting ice could get stuck behind the blockage, creating more pressure in the pipe and increasing the chances the pipe will burst.

Tip 4: Thawing Exposed Pipes
If the frozen pipe is located in an area you can easily access, you have several options for attempting to thaw the pipe.

You should continue to apply the heat until the water escaping from the faucet returns to full strength. Here are four options for thawing an exposed pipe.

Hair Dryer- One of the easiest ways to thaw a pipe is by using a hair dryer. Simply turn the dryer on and point the heat at the pipe, beginning with the portion closest to the faucet. As with any electrical product, take the proper precautions and avoid coming into contact with water when operating the device.
Heat Lamp or Portable Space Heater- Another method to thaw the pipe is to use a heat lamp or portable space heater. Position the device so that the heat is able to reach the frozen pipe. This indirect heat can help to quickly thaw a pipe. Again, make sure to comply with the safety measures and precautions on the device you are using and keep the device away from water.. 
Hot Towels- Another way to thaw a frozen pipe is to wrap towels that have been dipped in hot water around the pipe. This can help to slowly thaw the blockage.
Electrical Heating Tape- A final option is to apply electrical heating tape directly to the pipe. This tape distributes heat throughout the pipe. You can purchase electrical heating tape that you plug in and unplug as needed or you can purchase heating tape that shuts off on its own.

Tip 5: Thawing Enclosed Pipes
If the frozen pipe is located in an area that you cannot easily access, you have three options for thawing the pipe.

Turn the Heat Up in the Property- You can attempt to thaw the frozen pipe by increasing the temperature in the property. Turning the thermostat up may be all that is needed to allow the ice blockage to melt.
Infrared Lamp- If you know where in the wall the frozen pipe is located, you can attempt to thaw the blockage by placing an infrared lamp in front of the portion of the wall where the pipe is located. The heat from the lamp may be able to penetrate the wall and allow the pipe to defrost.
Cut Out a Section of the Wall- If you are comfortable doing so, you can cut out the section of the drywall in front of the frozen pipe so that you can easily access the pipe. You can then use one of the methods for thawing out an enclosed pipe listed above.
Tip 6: Things to Avoid
Never attempt to thaw a pipe using an open flame, such as a propane torch. This can not only damage the pipe, it can also start a fire in your property.

Tip 7: If the Pipe Bursts
If a frozen water pipe does burst, the first thing you should do is shut off the main water line into your property. This will prevent additional water from flowing and damaging your property. You should know where the shut-off valves are for each of your properties and for each unit. There are usually smaller shut-off valves located near sinks and toilets, but the main shut-off valve is often located near the water meter.

Call a Professional
Call a Professional- If you are unable to thaw the pipe, unable to locate the frozen pipe, do not feel comfortable thawing a pipe yourself or if a pipe bursts, you should call a plumber or other professional. They will be able to remedy the problem for you.
Risks of Thawing a Frozen Pipe
There are two main risks you should be aware of when attempting to thaw a frozen water pipe.

Fire- When using any heat source to thaw the frozen pipe, you can run the risk of starting a fire. Make sure to follow all safety instructions and never leave the product unattended.
Burst Pipe- If you do not begin the thawing process correctly, you could cause the pipe to burst. Always start thawing closest to the faucet.

Understanding Water Damage and the Restoration Process

12/28/2017 (Permalink)

Understanding Water Damage and the Restoration Process

The country has experienced some storms in the past few months. There are some states where reports of whole houses being submerged in storm waters are the order of the day. If you are a homeowner in one of these places, you might be having a hard time coming to terms with the flooded home and the extent of water in the home or water in a business. However, it is possible to restore your home to the state it was in before the water in the home. All you will need to do is call in qualified water damage restoration experts. Below are some tips and mitigation guidelines that will be of great help.

Evacuating The Home

Experts say that as soon as the water damage or flooded home occurs, your priority should be getting everyone out of the water in the home or water in business to a safe place. At this point, activities such as attempting to salvage equipment or furniture become unimportant. When you are sure that everyone is safe, you can contact emergency services. The same procedure should be followed in case of a pipe break or supply line break leading to water in the home.

Calling in water damage restoration and mitigation experts

The next step should be looking for water damage restoration experts close to you. The benefit of getting a service close to you is that they will respond within minutes or hours of the first emergency contact. Note that water damage, water in the business or a flooded home is a problem that cannot be ignored because when the water is left stagnant in a place, it gets contaminated and becomes category two or three, which creates hazards.The sooner the mitigation starts, the better.

The process followed by flood damage restoration experts

The first thing that the experts do when they arrive at the scene of water in the business, is assessing the amount of flood damage and establish whether it is possible to get into the house. The process involves switching off power at the main switch and testing the firmness of the floor and the walls. They will then try and see if there is a pipe break or supply line break and turn the water off. They will then enter the flooded home and find out the places where most of the water has stagnated. The restoration company then comes up with a plan to do the water cleanup. All the water in the home will be extracted.

After the water cleanup is completed, they will assess the walls, floors, and upholstery for flood damage. A plumber will be called in to repair any pipe break or supply line break which could have happened. The furniture may be taken out of the house for cleaning and drying. There are also special agents that are used to assist in drying the walls and other hidden corners. Note that when drying is not done properly, it could lead to the buildup of mold, which will create serious structural problems. After the water cleanup, drying, and deodorization, the restoration company will start the mitigation repairs to the parts that got ruined by the water. These repairs include repainting the walls where the paint has come off, replacing wooden components that may have started to rot and several other modifications. The ultimate goal of the company is to ensure that the flooded house or other building has gone back to the state it was in before any of the damage took place.

It is important to make sure that the entire water cleanup, drying, and flood damage restoration process is done by a professional restoration company. They are the ones to know whether they should call in experts for pipe break and supply line break repairs. Calling them reduces the chances of shoddy work by the restoration company, which could compromise the structural strength of your home or business in the long run.

6 Ways for Drying Out Water Damage

12/28/2017 (Permalink)

6 Ways for Drying Out Water Damage

Water damage in the home can cause serious headaches. Problems may arise days, weeks, and months later--you never know what might be hiding. A professional restoration company helps with the mitigation of these troublesome issues. They will come to your rescue whether you experience a pipe break, back up, or supply line break. What do you do about the water cleanup or drying before they arrive to help with the restoration? Here are 6 Tips to Drying Out Water Damage for your next flooded home or water in your business nightmare.

Speed is Everything

The water in the home that has accumulated can become more severe the longer the water sits. Water works quickly and soaks deep into the building components of your home compromising their structure. Once water cleanup has occurred, areas that remain damp are at risk of molding if not properly dried. Mold can begin to develop as rapidly as 48 to 72 hours from the water removal so acting fast towards mitigation is wise.

Connecting with a professional and prompt follow through with your insurance coverage can not only save your home from flood damage that occurs beyond your policies coverage, it may save you money. Especially true if your business experiences a supply line break or pipe break.

Mind the Mold

Any type of mold developing in the home is worrisome and for those who’ve recently experienced flood damage, you’re certain to have concerns.

Mold loves moisture. Combine it with the organic materials used to construct your home--wood, insulation, drywall, carpet, and particleboard, are all susceptible to water damage that can become a breeding ground for mold if mitigation is not pursued quickly.

Mitigation of mold begins by drying the area. Opening windows and placing fans in the house to keep the air circulating can be a great approach. Keep in mind that weather conditions in your local area can impact the effectiveness. Working with a restoration company or other hired professional team is a great choice that will ensure the spreading of the mold is managed.

Take an Assessment

There are a number of ways water damage can occur in the home. A pipe break, supply line break, rainwater, or sewage backup are just a few types of water that can be absorbed into the home. This doesn’t just mean walls and carpets, however--water can seep into furniture, clothing, toys, and many other household goods.

In order to assess the flood damage and the best treatment, a restoration company or other hired professional will want to know the type of leak. From there, they can assist in discovering which items may be salvaged and which must be discarded. Those that can be saved will be dried thoroughly and treated to ensure no residual moisture remains.

Find the Saturation

A number one danger that lurks around every water damage situation is hidden saturation. The water we can see is easy to cleanup, but, underneath the surface layers, liquid pools and leeches. Making a flooded home a perfect place for bacteria, fungi, or any other variety of damaging pests to flourish. If they fully take hold, the wood needs to be discarded immediately.

Professional water restoration companies can pinpoint damaged drywall or wet insulation. They can help with materials that can be saved or need to be destroyed. It’s important that all water is discovered, cleaned, and dried before restoration begins and professionals are great at finding these hidden dangers.

Clean Up Time

The majority of water in the home or water in the business is caused by backed up sewage. This can be the source of many a harmful bacteria, debris, or other tainted materials. A shop-vac or HEPA-filter vacuum is perfect at removing any allergens, mold spores, and asthma-inducing dust. Household cleaners and disinfectants do a terrific job at the mitigation of mold spores and bacteria but they don’t always penetrate as deep as a professional.

Water restoration professionals can assist with heavy duty industrial cleaners to ensure the nasty, intruding bacteria doesn’t spread. This makes choosing a professional restoration company to tackle water cleanup an ideal decision.

Dry It Out

One of the most important things you can do with any water cleanup project comes at the very end. In order for the restoration of your flooded home, pipe break, or supply line break to go smoothly, the entire area needs to be completely finished drying. As long as water exists in an area, it will leech into the wood and spread. Water damage can truly take hold of your recently flooded home and cause a disaster for years.

Taking the step to prevent dry rot or structural damage due to water in the home or water in the business can be the difference of hundreds of dollars to thousands of dollars. A professional water restoration company can come in and help with the drying. They will also confirm that the area needing to be restored is properly dried before they begin.

A professional water restoration company can help with the mitigation of a variety of flood damage. They can assist with drying, cleanup, and mold control in addition to their extensive restoration capabilities. DIY projects are great on paper, but the reality is that you don’t want to leave this problem to chance. Professionals can get right to the root of the problem caused by water in the home or water in the business.

Your Professional Water Mitigation Specialists in Chesterfield

12/18/2017 (Permalink)

Flooded business in 2016. 18000 Square Feet. Ready for rebuilding in 1 week.

Did you know that SERVPRO of South Chesterfield Wildwood makes a promise to be onsite to your emergency in your Chesterfield home or office within 4 hours of our initial contact? That means your water damage is a priority for us.

So if your toilet overflows, ice maker leaks, pipes burst, sewage backs up, or a water main ruptures, have SERVPRO of South Chesterfield Wildwood on speed dial and give us a call. Or better yet, download the SERVPRO Ready Plan App and set up your account now. Be sure to set SERVPRO of South Chesterfield Wildwood as your preferred franchise so that our response time can be even faster. Then if you have a water damage, we are only the push of a button away. Doesn’t that put your mind at ease?

Don’t worry Chesterfield, we’ve got your back. And your basement.


6/25/2015 (Permalink)

Quickly Removing Unwanted Water

SERVPRO advises checking sump pump test before rain.

ST. LOUIS – The relentless rain is causing problems for some homeowners this week. Cleanup and restoration service SERVPRO'S have already started seeing a slight increase in flooded basements, and it's expecting a large influx of calls over the next few days.

Rick Bilbrey says most calls are about flooding from failed sump pumps and sewage backups. Homeowners often don't know a sump pump is broken until it doesn't work in wet conditions. And sewage backups occur when the pipes get flooded.

In the case of a failed sump pump, Bilbrey says to call a service immediately to remove the water and replace the pump. But if a sewage backup is causing the flooding, sometimes it's best to wait to call.

"You're just going to have to wait until it stops raining. Because I don't want you to waste your money on trying to suck up water that's just going to come back," said Bilbrey.

Bilbrey says what you can do, is use a wet/dry vac or towels to soak up the water until you get a service to help you. If it is a sewage backup, you should also get the drain cleared before you get your basement cleaned. Bilbrey says most importantly, you should check your sump pump now, ahead of more rain in the forecast, to make sure it's working.